Support
Contact us
Email the Kiniq team with a question, a bug or an idea. Tell us your iPhone model and iOS version if something isn't working.
Or write to support@kiniqfitness.com.
Common questions
Do I need an account?
No. Kiniq has no sign-up. Everything you log is stored on your iPhone, so there's nothing to sign in to.
How do I start or cancel Kiniq Pro?
Tap any Pro feature, or go to Profile → Try Kiniq Pro free for 7 days. New subscribers get 7 days free.
To cancel, open Settings on your iPhone → your name → Subscriptions → Kiniq, or in Kiniq go to Profile → Manage subscription. Cancel at least 24 hours before the end of the current period to avoid being charged for the next one.
How do I restore my purchase?
Open the Kiniq Pro screen (tap any Pro feature) and tap Restore Purchases. Make sure you're signed in to the App Store with the Apple ID you used to subscribe.
I'd like a refund.
Subscriptions are billed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com. For anything else about billing, email us.
Kiniq isn't counting my reps.
Stand your iPhone upright about 3 m (10 ft) away, side-on to you, so your whole body from head to feet is in the picture. For a side plank, face the phone instead. Good light helps, and loose clothes are fine. Kiniq checks you're in frame before each set; if it can't see you, it says "Step back a little".
A grade seems too strict or too easy.
Grades come from your range of motion, form and tempo on each rep. Camera angle matters most: straight side-on gives the most accurate grade. If a lift still seems off, email us the lift, your phone's position and what you saw, and we'll look into it.
The camera won't open.
Kiniq needs camera access to coach you. Go to Settings → Kiniq and turn on Camera. The picture is analyzed on your iPhone and is never recorded or uploaded.
Ask Kiniq isn't available on my iPhone.
Ask Kiniq runs on your iPhone with Apple Intelligence, so it needs an iPhone that supports it, with Apple Intelligence turned on in Settings. Everything else in Kiniq works on any iPhone with iOS 17 or later.
My steps or sleep aren't showing.
Kiniq reads steps, sleep, resting heart rate and heart rate variability from Apple Health. Open the Health app → your profile → Apps (or Privacy → Apps) → Kiniq, and turn them on. You can also connect Apple Health from Kiniq's Profile screen.
I'm not getting reminders.
Check that notifications are on for Kiniq in Settings → Notifications → Kiniq, and that the reminders you want are switched on in Kiniq's Profile screen.
Can I change the rest time, voice or music?
Yes. Go to Profile → Coach settings to change your equipment, weight steps, the coach's voice and rep counting, rest between sets, rest beeps and music: Kiniq's own mixes, Apple Music, Spotify or your own. You can also change the music from the music button during a session.
How do I delete my data?
Go to Profile → Reset all data. This erases everything Kiniq stored on your iPhone (your profile, sessions, plans, logs, weigh-ins and settings) and turns reminders off. It can't be undone. Your Kiniq Pro subscription isn't affected; manage it in Settings → your name → Subscriptions.
Is Kiniq medical advice?
No. Kiniq offers general fitness and nutrition guidance. Talk to a doctor before starting a new exercise or diet program, especially if you have a health condition.